Checkout and Confirmation
Checkout: After completing checkout, your card will be charged. You will receive an email confirming your order. We make every effort to update our website hourly to avoid duplicate sales in stores and on our site. However, it is possible that an item could sell and still be on our site within the hour.
Therefore, all orders are subject to prior sales. In the event that the item(s) in your order have been sold, we will notify you by email and promptly refund your card.
Sales Tax: If your purchase will be shipped to an address in Minnesota, Wisconsin, South Dakota or North Dakota you will be charged the appropriate state and local sales taxes.
Email Order Details: All order details will be sent to the email address you entered in your account set-up, or guest order. If you are not receiving our emails please check your email spam filters.
Product Guarantee and Return Policy
Your satisfaction is our primary goal! If for any reason you are not satisfied, we offer a 10 day money back guarantee (unless product is noted “As Is” or “For Parts” or “Not Working”) from date of purchase for in-store pick-up orders and 15 day money back guarantee from date of purchase on shipped orders.
What is included? Any accessories pictured with the item are the only accessories included with the product.
Please Note: Customer pays return shipping costs unless product is confirmed as defective by Pawn America. If your product does not operate properly, or you are returning the product within our return policy, please contact the store the product was shipped from as soon as possible.
Customer Service and Misc.
What are your operating hours?
WHEN? 9:00 AM – 5:00 PM Monday through Friday
WHERE? Contact our Customer Service Dept:
WHO? Ask for the Ecommerce Representative.
Or email: Marketplace@pawnamerica.com
Do you ship internationally? No.
What is the history of the item? Most of our items are used and we do not know their history. We test each item and picture their current condition.
Shipping and Handling
Orders are processed and shipped within one to two business days Monday through Friday 9:00 am – 5:00 PM. You can track your shipment by logging into your account or using guest tracking, and click on “Order History.”
In-Store Pick-up: You will be notified by email when your purchase is ready for pick-up. Please pick up your purchase within 5 days. Please contact the store as soon as possible if you are not able to pickup your purchase within 5 days.
International Shipping: We currently do not ship internationally.